We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.
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Customise settings in:
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|Barnet Hospital||0845 111 4000|
|Chase Farm Hospital||0845111 4000|
|Edgware Community Hospital||0208 952 2381|
|Finchley Memorial Hospital||0208 349 6300|
|Royal Free Hospital||0207 794 0500|
|Barnet Primary Care Trust||0208 349 7000|
|PALS for barnet hospital||0208 216 4600|
|PALS for barnet hospital||0208 216 4600|
|CLCH PALS||0208 216 4600|
|Boots (Barnet)||0208 449 0055|
|Parry Jones||0208 449 0169|
|Wilkinsons||0208 449 6159|
|Mountfords (East Barnet)||0208 449 0260|
|Prima (Barnet)||0208 449 8288|
|Greenfield||0208 449 0708|
|Boots (Whetstone)||0208 343 8596|
|Barnet Drug and AlcoholService (BDAS)||0208 200 9525|
|Barnet Bereavement Project||0208 441 3572|
|Barnet Primary Care Trust||0208 201 4700|
|Barnet House for housing/bluebadge etc||0208 359 2000|
|Benefits Agency||0208 732 6000|
|BarnDoc||03000 333 777|
|Barnet Carers||0208 343 9698|
|Relate||0208 447 8101|
|Samaritans||0845 790 9090|
|Pregnancy Advisory Service||0207 637 8962|
|Vale Drive Clinic||0208 447 3500|
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
- Provide you with information about the NHS and help you with any other health-related enquiry
- Help resolve concerns or problems when you are using the NHS
- Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
- Provide you with information and help introduce you to agencies and support groups outside the NHS
- Inform you about how you can get more involved in your own healthcare and the NHS locally
- Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
- Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve. You can contact PALS on 0800 368 0412 or email email@example.com
All GP practices are required to declare the mean earnings (eg average) for GPs working to deliver NHS servicesto patients at each practice.
The average pay for GPs working at the OLD COURTHOUSE SURGERY in the last financial year before tax and national insurance is £113,211
This is for 2 full time GPs and 3 part time GPs who worked in the practice for more than 6 months.
It should be noted that the prescribed method for calculating earnings is potentially misleading because
it takes no account of how much time doctors spend working in the practice, and should not be used to form
any judgement about GP earnings, nor to make any comparison with any other practice
All GP surgeries are required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.
You will therefore have been allocated a named accountable GP who will be responsible for your overall care. This will be one of our GP’s mentioned in the Practice Staff section. (You can book appointments with any GP).
If you have a preference as to which GP you are allocated, the Practice will make reasonable efforts to accommodate your request. If you wish to know which GP has been allocated to you, please ask Reception at your next visit.
Please chase up your appointments on 0208 865 2040
https://www.gov.uk/taking-sick-leave – This is the link to download a self-certificate. You need to use this for the first week of sickness.
It is now possible for patients to contact the surgery on-line using Patient Access (formerly known as Emis Access). This will allow you to:
- view your medical record including Summary, Problems, Medication, Immunisations, Allergies
- request repeat prescriptions
- book or cancel appointments
If you would like to use this facility, please go to
and follow the instructions
There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS databases.
As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.
On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.
For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.
For further information visit the HSCIC Website
If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.
We regularly participate in research studies that have been approved by the National Institute for Health Research (NiHR) and which have Ethical Approval.
You may be contacted by the practice from time to time, asking if you would like to participate in a research study. All studies are approved by the GPs in the practice. You will always have the opportunity to discuss any study with your GP and are under no obligation to participate. You have the right to let us know if you would prefer not to be contacted for research purposes, please let the practice know if this is the case.
Health research is important, it allows individuals to share their experience of specific diseases and healthcare, and it helps with the development of new technology and treatments to improve the future health and treatment of the wider population.
For more information about health research, please follow this link to the Health Research Authority: https://www.hra.nhs.uk/information-about-patients/